: Customer Service Representative

Location: Fenton:

Start at $14-15 per hour based on experience
Full time position

You provide the positive attitude, good character, and work ethic and we will provide the best training in the industry!

At Blue Chip Pest Services, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where skilled professionals can achieve true satisfaction in their own lives.

We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you’re committed to providing the highest level of customer service, we have an ideal opportunity for you!

Why work at Blue Chip Pest Services?
At Blue Chip Pest Services, some people come for a job but many stay for a career. We pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.

Not to mention…

  • Stable industry with career advancement opportunities
  • Earn incentives for excellent customer service and upselling to current customers
  • Great benefits – Medical, Dental, and Vision, Employer-matched Simple IRA, along with many other great offerings.
  • Paid vacation, holidays, and PTO days
  • Company Vehicle
  • Paid Training

And, we’re just fun to be around!

JOB DESCRIPTION- Customer Service Representative

Summary/Objective

The customer service representative is responsible for providing effective and excellent customer service for all customers by using in-depth knowledge of company services and programs as well as communicating effectively with team members.

Essential Job Functions

  • Representative will be engaging in a high volume of calls and will be required to assist with placement of orders, scheduling, routing, and setting up new customer accounts.
  • Process orders, forms, applications and requests.
  • Provides timely and accurate information to customersby problem solving customers issues with pests.
  • Processes customer orders/changes/etc. according to established department policies and procedures.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Enters order data into computer using company specified programs.
  • Record details of customer interactions, inquires, comments and complaints along with details and actions taken.
  • Organize workflow to meet customer time frames.

Competencies

  • Customer/Client Focus
  • Problem solving and analysis skills
  • Attention to detail
  • Organization/Time management skills
  • Flexibility
  • Ability to communicate clearly and concisely with customers both verbally and written
  • Technical Capacity (use of computer-Microsoft office, Chrome, Gmail, fax, copier, printer, scanner, phone, etc.)

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some mobility is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. This position may occasionally lift up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and must work 40 hours each week to maintain full-time status.

Required Education and Experience

  • High school diploma or GED diploma
  • Prior related data entry and call handling experience and/or training is a must
  • Reliable Transportation to Assigned Office

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You may be surprised to find out how rewarding a career in pest control can be. This report helps to illustrate the total compensation package resulting in how much is paid out in other benefits in addition to your salary.

SAMPLE ANALYSIS

In addition to the annual salary, Blue Chip pays up to $11,779 in benefits resulting in up to an additional 35.7% of salary.

Total Compensation Analysis    
Annual Wages- EXAMPLE WITH 3 OT HRS/WEEK OVERTIMEOVERTIME $33,000
Time Off BenefitsValue% of Salary

Vacation Days (12)

Paid holidays (6)

Total time off (included in your wages)

$1,523

$762

$2,285

4.62%

2.31%

6.92%

Government Benefits
Social Security and Medicare$2,5247.65%
Insurance Benefits

Medical

Life

Disability

Dental

Vision

$5,111

$38

$96

$174

$38

15.49%

0.11%

0.29%

0.53%

0.11%

Annual Retirement Benefits
Simple IRA (%)$9903%
Total paid by employer in addition to salary$8,97127.19%

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Blue Chip Pest Services is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

I have been with blue chip for quite a while, and they have never disappointed. Anytime I have any type of problem whatsoever I make a quick and easy phone call and they respond almost immediately. I don't think I have ever waited more than a day or two when I really needed to have somebody out. Their technicians are very professional and very thorough. I would so recommend blue-chip to my friends and family and anybody else that will listen to me.
jim ledbetter
20:33 21 Jul 17
Tony came to my home and inspected for bugs. We suspected brown recluses and were correct. He informed me of their habits and what to expect and then did a thorough spray of two different chemicals and then glue traps to leave behind. He also left glue traps for me to use in his absence. I was Very pleased with how thorough and informative he was for me.
Amanda Raye
22:35 11 Jul 17
Very happy with their service. The people who show up are always friendly and knowledgeable. They explain how they are going to solve any problems we are having.
Susan Lopez
14:25 24 Oct 17
I have had a few interactions with Blue Chip. After purchasing a 20+ year old home, we have discovered some insect and potential rodent problems. Blue Chip has come out on the same day, or within a day, to help address every concern. Each technician has been professional, courteous, and prompt. Thank you!
Kyle, Mary, Gwendolynn, Fletcher Chasteen
12:03 06 Sep 17
Antony is the best- he has helped me two years in a row. Personable yet professional. He really knows what he is doing and pays great attention to detail. I would've never known where the ants were coming from but he investigates until he finds the source. I like how blue chip has a 30 day guarantee in case any ants pop up after he leaves. Haven't had a problem with this though. Highly recommend this company!
Joanne Sumner
17:14 20 May 17
Awesome!!! Great experience from the start with my telephone communication and help from Vanessa. Well knowledgeable , professional and courteous technician. As a new customer, it is hard to be optimistic with what to expect. Jake was our technician. He treated us with respect. It was like he was part of the family. I HIGHLY recommend Blue Chip.
Pete Trefiletti
00:00 19 Jun 17
I manage an apartment complex that blue chip is contracted with. It started off rocky, due to lack of having the same technician that knew the ongoing issues. Now that we've had a consistent technician that comes to us bi-weekly it's been an amazing working relationship. Our technician is knowledgeable, friendly, and extremely helpful. Previously I was told to call a rival company for bedbug inspections as well, their inspector was more efficient too. We've had nothing but awesome experiences with all of their technicians and the billing department as well. Highly recommended in all aspects.
Ashley L
00:00 19 Apr 17
We had a rodent problem. We tried Orkin first, but they only left snap and glue traps around the house. The problem got worse, and they were hardly able to trap anything. Blue Chip's mouse bait took care of our rodent problem quickly, and was safe to use around our pets unlike the stuff you buy at the store. In my personal experience, the customer service representatives haven't always been the most helpful, but the technicians know what they are doing and totally make up for it. I've only seen a mouse once or twice since we started with blue chip, and they've always come right out to fix it for no additional charge.
Corinna Sanders
00:00 19 Aug 17
Great service they send out technicians every 6 months and then I don't have to worry. Highly recommend & all their staff are very nice & professional.
Anne Kasal
00:00 19 Sep 17
We called today with ant and spider problems. The tech David was sent out by 10am and took care of both issues quickly and professionally!!!! He showed us where the problems were and took the time advising us what happened to cause these bug problems...We appreciate the excellent customer service David S. Gave us today!!
Sharon Mucci
00:00 19 Aug 17
I have been very happy with their service and products.
Julia Jones
00:00 19 Aug 17
Our service was great! Jake showed up on time, explained everything he was going to do and was very knowledgeable about everything. He then told us about the plans you offer and recommended how often we should get service and set it up. I would happily recommend this company to anyone.
Tiffany Kohne
00:00 19 Mar 17
Tony and Chris were absolutely amazing!!! Very professional and informed me of their plans during my initial visit. They left me with instructions on how to increase the effectiveness of their services. Will recommend Blue Chip for yearly maintainance for pest control, they give you the peace of mind that your home is taken care of in the area of pest control.
Angela Moore
17:34 09 Jan 18
These guys are EFFECTIVE, accommodating, friendly, and simply a pleasure to work with. They take care of our office and our home! We love them!
Christopher Young
23:23 14 Jan 18
Dave was very professional and thorough in treating our residence for pests. I highly recommend him and Blue Chip for your pest control needs.
Ken Miller
00:56 21 Jan 18
Dave Stout was our technician today, 2/20/18. Called ahead per my request and arrived on time. Very courtesous and friendly and organized. Got the treatment completed quickly, both inside and out. I am very happy with his service.Laurie Phillips
moscotty
19:49 20 Feb 18
Friendly and professional service! I have definitely noticed a difference (reduced amount) of bugs in our basement. Highly recommend their services!
Meaghan Goodman
14:58 28 Mar 18
This was only my second service but both technicians have been friendly, courteous, and thorough. They’ve taken time to explain things and make suggestions for the future. I’m very pleased that I made the change to Blue Chip Pest Services.
Karen Perrone
21:45 02 Apr 18
Blue chip representative Chris Emery was very helpful and knowledgeable. He explained what he was going to do and why. He suggested ways to better protect my house from pests such as clearing leaves and to consider using a dehumidifier in my cellar.
Jessica Sneed
20:02 10 Apr 18
Doug is phenomenal! He is friendly, gets the job done and always addresses our bug issues. I would highly recommend Blue Chip Services to any business!
Kathryn Frey
14:44 24 Apr 18
Tony was incredibly professional and knowledgeable. They were at my house in less than 24 hours! Top notch!
Doug Simpson
15:09 28 Apr 18
Very knowledgeable. Explained everything very thoroughly. Highly recommend.
Cindy Gaddis
20:15 24 May 18